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Yellow.ai, the pioneering artificial intelligence (AI) startup, has introduced a groundbreaking solution for enterprise tasks with the launch of Orchestrator LLM (large language model). This innovative platform combines the power of 15 AI models, including OpenAI’s GPT and Meta’s LLaMA, to enhance customer conversations and streamline operations for global enterprises such as Sony, Domino’s, and Hyundai.
Rashid Khan, co-founder and chief products officer at Yellow.ai, explains, “Our base model is the open source LLaMA 2B. Building upon this foundation, we offer a unique model-as-a-service through the Orchestrator platform, which orchestrates across multiple models to optimize performance in various tasks.”
The Orchestrator LLM addresses common challenges faced in customer conversations by accurately identifying queries, retaining conversation history, and seamlessly switching contexts across channels. Notably, enterprises can leverage this solution without the need for extensive model training, resulting in significant cost savings and a 50% boost in agent productivity.
In practical applications, the integration of AI models has led to a 60% reduction in interactions routed to human agents, improving efficiency in sales use-cases. Moreover, Yellow.ai’s solutions have driven impressive outcomes, such as a 15,000 increase in bookings for a campaign promoting a two-wheeler auto company.
Looking ahead, the Orchestrator LLM is poised to deliver even greater results, with a majority of workloads expected to be powered by YellowG LLM, the company’s flagship model. Additionally, the launch of Komodo-7B, Indonesia’s first model for customer support in regional languages, further underscores Yellow.ai’s commitment to innovation and inclusivity.
With a growing roster of over 1100 enterprise clients, including industry leaders like Volkswagen, OYO, and Asian Paints, Yellow.ai continues to expand its global footprint. In the US market alone, the company has witnessed a doubling of bookings in the January-March quarter, signaling strong momentum and market acceptance.
As Yellow.ai charts its path towards profitability, fueled by over $102 million in funding from top-tier investors, the company remains focused on driving meaningful impact and revolutionizing the customer service automation landscape.
Founded in 2016, Yellow.ai has established a presence across six countries, with a dedicated team committed to delivering cutting-edge AI solutions tailored to meet the evolving needs of enterprises worldwide.
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